Frequently Asked Questions:
Our processing time for most items is 1 business day. If the order is placed before noon it often is processed that day. Anything customized (including baptism gifts, blankets, fine art prints, convention gifts with a specific location, custom postcards and personalized mugs) take about 1-2 weeks for us to design, make, and send out. Shipping time varies depending on your location and the weight of your product. Any package over a pound automatically ships with 1-3 day priority mail. Really large heavy boxes may travel UPS and take just a little longer.
We are happy to help if we are able to. Right now non-customized orders are processed in 1 business day. If your order is not customized you choose the shipping speed that best fits what you need. If ordered before noon with expedited shipping your order will print instantly with priority and go out with that shipping method. If ordered after noon it will go out the next day with that method.
For items that have to be customized and made by hand, feel free to contact us with your order number, and we can let you know exactly when these could be made and shipped.
We are so happy to say we have been able to reopen international shipping again!!
After many requests we decided to reopen international shipping - however, a few of our products we are unable to ship internationally. You'll be notified at checkout if the item you're purchasing can or cannot be shipped internationally.
Also, our website calculates the shipping for us based on the weight of the items. So, at times, the shipping price may seem a little high because of this.
Every once and a while packages shipped internationally may require extra duties to be paid by the receiver when picked up. Unfortunately, we are unaware of each country's standards on this, and it seems to vary from one order to the next. We recommend calling your post office for details since the receiver would be responsible for this.
If a package goes missing you would first need to reach out to your local postal services to locate the package, since once the item crosses into another country it's now out of our local postal services hands.
We hope these details help in allowing us to keep open international shipping for you all, we will see how things go over the next few months :)
I sure wish you could, however USPS requires that any package over 16 ounces be shipped with priority mail. Our website calculates the package weight from our address to yours. Sometimes on large orders we are able to save a little. If it seems to be calculating off by a lot feel free to send us an email and we can look into it for you.
The best way to calculate the total of an order is to add the items of interest to your cart and begin to check out. It will calculate the total, including shipping costs, before you complete your order.
Every once in a while we'll have packages say they've arrived but they're not at your doorstep yet. This could happen either because it was delivered by the postman to the wrong address or the postman/office still has the package. We suggest reaching out to your neighbors first to see if your package got delivered to them by a mistake. Then reach out to the post office and see if your package is still in their possession. And of course feel free to contact us and we'll try our very best to help with you getting your items! :)
Returns and Exchanges
We do accept returns! As long as it is within 30 days of purchasing. Also to receive a refund the items would need to be put back in its original packaging unused. Contact us through our Contact Page and we will give you all the details on how to return your items! :)
Unfortunately, once an order is placed we can't add items to it or change it. However, we may be able to cancel your order (if it hasn't already been processed/shipped) if you contact us through our Contact page. Keep in mind that orders can process within hours if the order is placed before noon:)
Only the products that say "customizable" or "personalized" in the product listing can be personalized. Unfortunately any other items we can not edit or change the design to and customize. Sorry about that!
We have a sister helping us translate our gifts into Spanish. Right now, we have a collection on our home page dedicated to our gifts that we have been able to carry in Spanish. Wish we could have everything translated, however it can be a little much to carry a lot of items in multiply languages, wish we could translate them for everyone :)
I sure wish we could, however we can only get them for Apple products.
Our products are carried at the Harvest Inn in Pine Bush, New York!
We have many coupons available on the Coupon Page of our website! :) Look for one there that might apply to your order.
You can also sign up for our monthly newsletter that sends out our best coupon code at the beginning of each month! Scroll to the bottom of our website to sign up and save!
When choosing prices for our items we select them with full-time servants in mind and have made them as low as possible, which doesn't leave much wiggle room for more discounts. We do offer coupons with our monthly newsletter and on the coupons page found here: Coupons Page. :)