Frequently Asked Questions:

Shipping

Don't see the answer to your question regarding shipping? Feel free to message us through our Contact Page :)

Our processing time for most items is 1-2 business days. If the order is placed before 1pm EST it is often processed that same day. Anything customized (including baptism gifts, blankets, fine art prints, convention gifts with a specific location, custom postcards and personalized mugs) take about 1-2 weeks for us to design, make, and send out. Shipping time varies depending on your location and the weight of your product. Any package over a pound automatically ships with 1-3 day priority mail. Really large heavy boxes may travel UPS and take just a little longer. 

We try our best to process and ship orders as quickly as possible - which means we're not always able to change the shipping address after the order has been placed. If you've just placed your order, feel free to contact us through our contact page and we will try our best to accommodate you! 

If we're unable to change the address, or it's been a day or two since you've placed your order, there is also the option of contacting USPS and re-routing your package to the correct address! You can contact USPS here.

We are happy to help if we are able to! Right now non-personalized orders are processed in 1 business day. If your order is not personalized, you choose the shipping speed that best fits what you need. 

For items that have to be customized and made by hand, feel free to contact us with your order number, and we can let you know exactly when these could be made and shipped.

During this past season of COVID-19 we have had quite a few packages experience some difficulties with shipping internationally. For this reason we decided to put a brief pause on international shipping. Thanks so much for your understanding and patience!

I sure wish you could, however USPS requires that any package over 16 ounces be shipped with priority mail. Our website calculates the package weight from our address to yours. Sometimes on large orders we are able to save a little. If it seems to be calculating off by a lot feel free to contact us and we can look into it for you.

The best way to calculate the total of an order is to add the items of interest to your cart and begin to check out. It will calculate the total, including shipping costs, before you complete your order.

Every once in a while we'll have packages say they've arrived but they're not at your doorstep yet. This could happen either because it was delivered by the postman to the wrong address or the postman/office still has the package. We suggest reaching out to your neighbors first to see if your package got delivered to them by a mistake. Then reach out to the post office and see if your package is still in their possession. And of course feel free to contact us and we'll try our very best to help with you getting your items! :)

Returns and Exchanges

We do accept returns! As long as it is within 30 days of purchasing. Also to receive a refund the items would need to be put back in its original packaging, unused. Contact us through our Contact Page and we will give you all the details on how to return your items! :) 

Unfortunately, once an order is placed we can't add items to it or change it. However, we may be able to cancel your order (if it hasn't already been processed/shipped) if you contact us through our Contact page. Keep in mind, though, that orders can process within hours if the order is placed before 1pm EST :)

Products

If you have questions in regards to any other products feel free to contact us through our Contact Page :) 

Only the products that say "customizable" or "personalized" in the product listing can be personalized. Unfortunately any other items we can not edit, change the design to, or customize. Sorry about that! 

Right now we have a collection on our home page dedicated to gifts that we have been able to carry in Spanish! You can find this collection here. We wish we could have every item translated, however right now it's not feasible. Thanks for understanding! :)

I sure wish we could! However currently we can only make cases for Apple products.

For help finding the correct iPad case size you can check out our How To video on our Videos Page.

Coupons & Shopping

Don't see the answer to your question? Feel free to message us through our Contact Page :)

Yes we do! You can find them here. :)

Our products are carried at the Harvest Inn in Pine Bush, New York!

We have many coupons available on the Coupon Page of our website! :) Look for one there that might apply to your order. 

You can also sign up for our monthly newsletter that sends out our best coupon code at the beginning of each month! Scroll to the bottom of our website to sign up and save! 

When choosing prices for our items we select them with full-time servants in mind and have made them as low as possible, which doesn't leave much wiggle room for more discounts. We do offer coupons with our monthly newsletter and on the coupons page found here: Coupons Page. :)