FAQ

Can I change or add to my order after I've placed it? 

Unfortunately, once an order is placed we can't add items to it or change it. However, we may be able to cancel your order (if it hasn't already been processed/shipped) if you contact us through our Contact page

Can I return / exchange items? 

Yes you can! If it is within 30 days you can contact us through our Contact page and we will give you the details on how to return your items. 

Can I select a less expensive shipping?

I sure wish you could, however USPS requires that any package over 16 ounces be shipped with priority mail. Our website calculates the package weight from our address to yours. Sometimes on large orders we are able to save a little. If it seems to be calculating off by a lot feel free to send us an email and we are happy to refund overages if there are any.

 Can you ship internationally?

We are so happy to say we have been able to reopen international shipping for a while again! The shipping for overseas is expensive, it's one of the reasons we closed it in the past, however after many requests we decided to reopen, we just wanted all to know that our website calculates the shipping for us based on the weight. Also there were a handful of times throughout the years where a package would require extra duties to be paid by the receiver when picked up. Unfortunately we are unaware of each countries standards on this, and it seems to vary from one order to the next so we recommend calling your post office for details. If a package goes missing you would first need to reach out to your local postal services to locate the package, since once the item crosses into another country it's now out of our local postal services hands. We hope these details help in allowing us to keep open international shipping for you all, we will see how things go over the next few months :)

What if the package tracking says delivered but it hasn't arrived to the shipping address? 

Every once in a while we'll have packages say they've arrived but they're not at your doorstep yet. This could happen either because it was delivered by the postman to the wrong address or the postman/office still has the package. We suggest reaching out to your neighbors first to see if your package got delivered to them by a mistake. Then reach out to the post office and see if your package is still in their possession. And of course feel free to contact us and we'll try our very best to help with you getting your items! :) 

Can you rush my item?

We are happy to help if we are able to. Right now non-customized orders are processed in 1-2 business days on average. If your order is not customized your best chance is to choose the shipping speed that best fits what you need. For items that have to be customized and made by hand, feel free to contact us with your order number, and we can let you know exactly when these could be made and shipped.

What would the shipping cost be for my items traveling to a certain location?

The best way to calculate the total of an order is to add the items of interest to your cart and begin to check out. It will calculate the total, including shipping costs, before you complete your order.

Do you have this item in Spanish?

We have a sister helping us translate our gifts into Spanish. Right now, we have a collection on our home page dedicated to our gifts that we have been able to carry in Spanish. Wish we could have everything translated, however it can be a little much to carry a lot of items in multiply languages, wish we could translate them for everyone :)

Can you make a case for devices other than Apple? 

I sure wish we could, however we can only get them for Apple products. 

How do I know which iPad case to order? 

For help finding the correct iPad case size you can check out our How To video on our Videos Page

Do you have a physical store? 

Our products are carried at the Harvest Inn in Pine Bush, New York!